ExMan Privacy Policy

1. Respecting your privacy

ExMan and its related bodies corporate (including its ultimate holding company, HAZARDOUS AREA SPECIALISTS PTY LTD. & AAKINS PTY LTD.) is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information, including the Privacy Act 1998 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines our personal information management practices for all aspects of our business in Australia including from our relationships with customers, operators, users of our services and others who may contact us or about whom we may be provided with personal information.

 

Specifically, this policy outlines:

·        the kinds of personal information we collect and hold;

·        how we collect and hold it;

·        the purposes for which we collect, hold, use and disclose it;

·        your right to access and seek correction of it;

·        how you may complain about privacy matters; and

·        our sharing of your personal information outside Australia.

2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

·        your personal details such as your name (including account username), addresses, license number (including email addresses and website addresses), telephone numbers, account login details and passwords, age and gender;

·        the license number you provide is used into the inspection reports generated by you;

·        details about your stated or likely preferences and your experiences with services which we provide or services procured or booked using our services;

·        depending on the nature of your dealings with us or the services which we provide to you or which you may obtain or make available to others using our services, other types of personal information. Examples are:

o   where you are involved in taking pictures of the assets for which the inspections are generated;

o   use of camera for taking pictures of Assets and scanning of asset tags.

o   Use of the applications while other third party apps are being used for fully support the services provided;

o   Using your information to manage the role allocated based on your license purchased.

3. How do we collect and hold personal information?

When we collect personal information about you, we do so by making a record of it. We do this when:

·        you register with us to use the free version of the app;

·        you buy the license with us online;

·        you use the license bought by the company you are working with or working for;

·        you are using the data created to be submitted to the main server;

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.

Personal information we hold is generally stored in servers and other computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at minimising risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

4. Why do we collect, hold, use and disclose personal information?

·       When we collect, hold, use and disclose your personal information, we do so primarily in connection with the provision sale and services which we provide or are provided or procured using our services and to improve on and enhance the range of those services and offerings.

·       We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations (these may relate, for example to acting on your requests; our involvement in relationships between customers, inspectors and third party suppliers of goods or services to you) or legal reasons (for example where permitted by law).

·       In addition, we may anonymise, de-identify or aggregate your personal information in circumstances where it is appropriate to do so. We may share this anonymised, de-identified or aggregated data with third parties to assist them in conducting analytics and marketing of products and services to you that are likely to be relevant to your interests and preferences. It is not practicable to outline the details of all third parties to whom your personal information is disclosed, however, in addition to those contemplated above, we may disclose your personal information to:

5. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact us using one of the means of contact specified on our website www.exman.online. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate. We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Office of the Australian Information Commissioner for further investigation and will provide you with the Office of the Australian Information Commissioner’s contact details.

 

 

6. Security

The security of your personal information is important to us. We take reasonable steps to prevent the personal information we hold about you from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information. However, to the maximum extent permitted by law, we exclude and limit our liability to you in respect of any breach of security or misuse, interference or loss, and from unauthorised access, modification or disclosure of your personal information.

7. Updates

This privacy policy is current at the date below. We may change it periodically at our sole discretion. If we propose to change this policy, we will inform you of the change by such means as it appears to us appropriate in the circumstances. Your continued use of our services will be deemed acceptance of the changes made.

8. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au (or by email at amithakim@aakins.com.au).
EFFECTIVE FROM 31 Dec 2019

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